Special Note: Unleashing Potential has defined its “Client” as those Parents whose child (ren) receives services through our childcare and youth development programs, exclusive of young adults, ages 18 – 24.
Unleashing Potential (UP) Clients have the right to:
- Be informed of their rights and responsibilities
- Be provided with sufficient information to make an informed choice about using the organization and its services
- Fair and Equitable treatment including:
- a. the right to receive services in a non-discriminatory manner
- b. the consistent enforcement of program rules and expectations
- c. the right to receive services that exemplifies dignity, respect, and is responsive to cultural and linguistic differences
- Be safe in the agency’s service environments
- Written and oral communication in the languages of the major population groups served
- The provision of, or arranging for, communication assistance for persons with special needs who have difficulty making their service needs known
- Participate in all service decisions; receiving service in a manner that is non-coercive and that protects the person’s right to self-determination
- Request a review of their care
- Refuse any service and be informed about the consequences of such refusal, which can include discharge
- Receive a schedule of any applicable fees and estimated or actual expenses and are informed prior to service delivery about: the amount that will be charged; when fees or co-payments are charged, changed, refunded, waived, or reduced; the manner and timing of payment; and the consequences of nonpayment.
- Confidentiality and privacy re: services rendered unless a legal court order requests such information
- Be informed on how to lodge complaints or grievances
As a client of Unleashing Potential, I recognize my responsibility to:
- Participate in services specified in my plan including compliance with program rules and regulations.
- Not engage in violent or destructive behavior
- Honor the confidentiality of others during group activities
- Provide relevant information as a provision for receiving services and participating in service decisions
Unleashing Potential Administrative Office Hours are: 9am-5pm Monday- Friday
